Knowledge base

General

FAQ 2
Getting Started 0

1. I’ve made a booking and need assistance

I’ve made a booking and need assistance 1
Are you looking for your booking confirmation email or receipt? 1
Do you want to cancel or modify your booking? 2
Do you have a question about your booking? 1
Are you experiencing difficulties with your reservation? 1

2. How Mercytrip works

How Mercytrip works 1
Are the prices per person or per room, for the whole stay or per night? 1
What taxes and fees are included in the rates shown on Mercytrip? 1
How can I search for pet-friendly hotels? 1
How can I contact a hotel or flight directly? 1
Can I compare hotels based on their distance from a location? 1

3. I would like to make a booking

Are you looking to make a booking? 1
Do you want to know more about a specific deal on our website? 1
Do you want to know more about the booking site offering each deal? 1
Are you looking for top offers and deals? 1

4. I’ve discovered an error on Mercytrip

Did you click one price on Mercytrip and find another one on the booking site? 1
Did you click a deal on Mercytrip and find a different hotel on the booking site? 1
Have you discovered incorrect hotel or flight information on our website? 1

5. Feedback & other queries

Feedback & other queries 1
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